Miow44 Privacy Policy – Your Data Protection

Miow44 ("we", "Platform" or "miow44") is committed to protecting the privacy of every individual who uses our digital entertainment platform. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and explains in detail how we handle your personal information.

This policy applies to all users of the miow44 platform, including website visitors, registered members, active players, and anyone who interacts with any of our services — whether through the website, mobile app, or other communication channels associated with miow44.

We believe transparency is the foundation of trust. That is why we strive to explain our data collection and usage practices in plain language rather than confusing legal terminology. Should you have any questions after reading this document, our support team is always ready to help.

Miow44 collects personal information from you in several ways, depending on how you interact with our platform. The following are the categories of information we may collect:

Information You Provide Directly

• Registration information: full name, date of birth, MyKad or passport number, email address, and phone number.
• Address information: home address, city, state, and postcode for verification purposes.
• Financial information: bank account number, bank name, and payment method details used for deposits and withdrawals.
• Identity verification documents (KYC): copies of your MyKad, passport, utility bill, or bank statement submitted during the verification process.

Automatically Collected Information

• Your IP address, device type, operating system, and browser version.
• Activity log data including login timestamps, pages visited, and in-game actions.
• General location data based on IP address (not GPS).
• Cookies and device identifiers for session verification and fraud prevention.

Every piece of information we collect is used for legitimate and specific purposes. miow44 does not use your data for anything unrelated to delivering our services. The primary purposes for which your data is used are as follows:

• Account management: Creating, verifying, and maintaining your account on the miow44 platform.
• Transaction processing: Processing deposits, withdrawals, and any financial transactions related to your account.
• Identity verification (KYC): Verifying that you meet the age and identity eligibility requirements in accordance with the platform's compliance obligations.
• Fraud prevention: Detecting and investigating suspicious activity, including money laundering or system abuse.
• Service communications: Sending important notifications related to your account, transactions, security updates, and relevant promotions.
• Platform improvement: Analyzing aggregated usage patterns to improve user experience and platform performance.
• Legal compliance: Fulfilling the legal and regulatory obligations applicable to miow44's platform operations.

Miow44 will not use your data for third-party marketing purposes without your explicit consent. You may withdraw consent for marketing communications at any time through your account settings or by contacting our support team.

Miow44 does not sell, rent, or disclose your personal information to third parties for marketing or commercial purposes without your consent. However, there are certain situations where data sharing is necessary and permitted:

• Payment processors: Required financial information is shared with PCI-DSS certified payment processors to enable secure transactions.
• Identity verification provider: KYC data is shared with certified identity verification partners for the purpose of required verification processes.
• Legal authorities: miow44 will disclose required information to the relevant authorities or law enforcement agencies when lawfully required to do so via court order or statutory provision.
• Technical service provider: Technical infrastructure and cloud computing providers operating on behalf of miow44, subject to strict data protection agreements.

The security of your personal information is miow44's top priority. We implement comprehensive technical and organizational security measures to protect your data from unauthorized access, disclosure, modification, or destruction.

• 256-bit SSL encryption: All communications between your device and miow44 servers are secured using industry-standard encryption protocols.
• Data-at-rest encryption: Sensitive information stored in our databases is also encrypted for an additional layer of protection.
• Access controls: Only authorised personnel with a legitimate operational need may access your personal data, and all access is logged and monitored.
• Continuous monitoring: Our threat detection system operates 24/7 to identify and respond to any suspicious activity.
• Regular security testing: miow44 conducts regular penetration testing and security audits to identify and address any system vulnerabilities.
• Two-factor authentication (2FA): Users are encouraged to enable 2FA for an additional layer of account security.

While we make every effort to protect your data, no system can guarantee 100% absolute security. In the event of a material data breach, we will notify affected users and the relevant authorities in accordance with applicable legal obligations.

Miow44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collecting anonymized data on how users interact with our platform to help us improve the user experience.
• Functional Cookies: Remembering your preferences and settings, such as your selected language and last wagering amount, for your convenience.
• Security Cookies: Used to detect and prevent fraudulent activity and to maintain the security of your session.

You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect the functionality and security of your experience on the miow44 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal information held by miow44. Your rights are as follows:

Miow44 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data: Retained for the duration your account remains active and for any additional period required following account closure for compliance purposes.
• Transaction records: Retained for a minimum of seven (7) years in accordance with Malaysian financial and tax regulatory requirements.
• KYC documents: Retained for the period specified by applicable anti-money laundering regulations.
• Security logs: Retained for 90 days for fraud detection and security incident investigation purposes.
• Marketing data: Retained until you withdraw consent or close your account.

Once the relevant retention period expires, your data will be securely deleted or anonymised in accordance with our standard data disposal procedures.

Miow44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features. When changes are made:

• The "Updated" date at the top of this document will be changed to reflect the latest revision.
• For significant changes, we will notify you via an in-platform notification or by email to your registered address.
• Continued use of the miow44 platform after notification of changes is considered acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. A version history of this document is available upon request.

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the miow44 platform — the fastest way to get a response.
• Support Email: [email protected] — response within 1–2 business days.
• FAQ Page: Visit FAQ page for answers to common questions about privacy and your account.